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Cancellation and Refund

Updated: Oct 3rd, 2026

1. Plans & Billing

  • 1.1 KanoonGPT Pro is offered in the following plans (prices in INR; shown at checkout):
    • Monthly (Autopay): ₹999 charged from day one, then automatic monthly renewal at ₹999 via UPI or Card Autopay, unless cancelled.
    • 1 Year (one-time): ₹7,499 for 1 year of Pro access. There is no auto-debit or recurring mandate.
    • 3 Years (one-time): ₹14,999 for 3 years of Pro access. There is no auto-debit or recurring mandate.
  • 1.2 The monthly plan uses a token-based mandate (UPI Autopay or card) for ₹999. The first charge and later renewals are real payments for Pro access. Mandates started at an earlier price keep that price. 1-year and 3-year plans are one-time payments.

2. Cancellation Policy

  • 2.1 You may cancel Autopay at any time from Account → Subscriptions (or equivalent account settings). Cancelling stops future auto-debits only.
  • 2.2 Monthly Autopay: If you cancel after a monthly charge (₹999, or the amount on an older mandate), future renewals stop. You keep Pro until the end of the current paid billing period.
  • 2.3 1 Year and 3 Years: There is no recurring auto-debit to cancel. Access continues until the end of the purchased term. Early cancellation does not extend or refund unused time, except as required by law or under the refund rules below.
  • 2.4 We do not process retroactive cancellations for a period already paid and activated. You receive the full paid term that was charged.

3. Refund Policy

  • 3.1 All fees are non-refundable except where required by law or otherwise stated in this policy. We grant Pro access immediately upon successful payment; therefore, refunds for standard subscriptions (monthly renewals, and 1-year or 3-year one-time purchases) are not offered as a matter of course.
  • 3.2 Goodwill Refunds:If you are not satisfied with our service, you may request a goodwill refund within48 hours of purchase.

    Approved refunds will be credited in full to the original payment method after we receive the applicable cancellation/processing fee. This fee is₹199 or the actual payment gateway refund charge, whichever is higher, and must be paid directly to our designated bank account or UPI ID before the refund can be processed. Payment details will be provided upon approval of your request.

    These charges are imposed by the payment gateway for processing the refund and are non-refundable.
    Note: A goodwill refund is available only once per customer and does not apply to subscription renewals (including ₹999 auto-debit renewals) or repeat purchases.
  • 3.3 Payment Gateway Charges: Payment gateway fees of up to 2–3% plus applicable GST will not be refunded, as these are non-recoverable costs incurred at the time of payment processing.
  • 3.4 In the event of technical failures that prevent access to the service for more than 48 consecutive hours, you may request a pro-rated refund for the affected period. Such requests must be made within 7 days of the outage.
  • 3.5 If KanoonGPT is unable to provide access to the Services for reasons other than scheduled maintenance or force majeure, you may be eligible for a pro-rated refund for the downtime period. Requests must be submitted within 7 days of the disruption.
  • 3.6 Approved refunds will be:
    • Processed within 7 business days of approval
    • Issued to the original method of payment
    • Expected to arrive within 14 business days, subject to payment provider timelines
  • 3.7 This policy is subject to applicable Indian consumer protection laws, including the Consumer Protection Act, 2019.

4. No Proration for Service Non-Use

Subscriptions and one-time plans are billed for the full term at purchase (₹999 for a monthly period, ₹7,499 for 1 year, or ₹14,999 for 3 years). We do not provide prorated credits or partial refunds for periods of non-use, except in cases of service unavailability as outlined above.

5. Monthly Mandate

  • 5.1 New monthly checkouts authorize a ₹999 mandate and charge ₹999 for the first month. Later months debit ₹999 unless you cancel.
  • 5.2 Cancel anytime to stop further auto-debits. Pro continues until the end of the current paid month.
  • 5.3 A mandate already created at ₹129, ₹899, ₹1,299, or ₹1,499 keeps that debit amount. Cancelling it stops future debits and does not change the current paid period.

6. Policy Changes

We reserve the right to update this policy at any time. Material changes will be communicated via email or in-app notifications. Continued use of the Services after changes indicates your acceptance of the updated terms.

7. Contact Us

For questions regarding cancellations or refunds, please contact our support team via the contact form on our website. We strive to respond within 2 business days.