Cancellation & Refund Policy

Updated: Jul 12th, 2026

1. Plans & Billing

  • 1.1 KanoonGPT Pro is offered in the following plans (prices in INR; shown at checkout):
    • 3 Day Trial (Autopay): ₹99 for the first 3 days of Pro access, then automatic monthly renewal at ₹899 via UPI or Card Autopay (auto-debit), unless cancelled.
    • Monthly (Autopay): ₹899 charged from day one, then automatic monthly renewal at ₹899 via UPI or Card Autopay, unless cancelled.
    • Annual (one-time): A single one-time payment for 1 year of Pro access. There is no auto-debit or recurring mandate for the annual plan.
  • 1.2 Autopay plans use a token-based mandate (UPI Autopay or card). The first charge and any later renewals are real payments for Pro access. The ₹99 trial is a paid intro period, not a free trial.

2. Cancellation Policy

  • 2.1 You may cancel Autopay at any time from Account → Subscriptions (or equivalent account settings). Cancelling stops future auto-debits only.
  • 2.2 Paid 3-day intro: If you cancel during the ₹99 / 3-day period, you will not be charged the ₹899 renewal. You keep Pro access until the end of the paid 3-day period already purchased. We do not revoke Pro immediately on cancel after a successful ₹99 payment.
  • 2.3 Monthly Autopay: If you cancel after a full monthly charge (₹899), future renewals stop. You keep Pro until the end of the current paid billing period.
  • 2.4 Annual (one-time): There is no recurring auto-debit to cancel. Access continues until the end of the purchased year. Early cancellation does not extend or refund unused time, except as required by law or under the refund rules below.
  • 2.5 We do not process retroactive cancellations for a period already paid and activated. You receive the full paid term (3 days, calendar month, or year) that was charged.

3. Refund Policy

  • 3.1 All fees are non-refundable except where required by law or otherwise stated in this policy. We grant Pro access immediately upon successful payment; therefore, refunds for standard subscriptions (including the ₹99 intro, monthly renewals, and annual one-time purchases) are not offered as a matter of course.
  • 3.2 Goodwill Refunds:If you are not satisfied with our service, you may request a goodwill refund within48 hours of purchase.

    Approved refunds will be credited in full to the original payment method after we receive the applicable cancellation/processing fee. This fee is₹199 or the actual payment gateway refund charge, whichever is higher, and must be paid directly to our designated bank account or UPI ID before the refund can be processed. Payment details will be provided upon approval of your request.

    These charges are imposed by the payment gateway for processing the refund and are non-refundable.
    Note: A goodwill refund is available only once per customer and does not apply to subscription renewals (including ₹899 auto-debit renewals) or repeat purchases.
  • 3.3 Payment Gateway Charges: Payment gateway fees of up to 2–3% plus applicable GST will not be refunded, as these are non-recoverable costs incurred at the time of payment processing.
  • 3.4 In the event of technical failures that prevent access to the service for more than 48 consecutive hours, you may request a pro-rated refund for the affected period. Such requests must be made within 7 days of the outage.
  • 3.5 If KanoonGPT is unable to provide access to the Services for reasons other than scheduled maintenance or force majeure, you may be eligible for a pro-rated refund for the downtime period. Requests must be submitted within 7 days of the disruption.
  • 3.6 Approved refunds will be:
    • Processed within 7 business days of approval
    • Issued to the original method of payment
    • Expected to arrive within 14 business days, subject to payment provider timelines
  • 3.7 This policy is subject to applicable Indian consumer protection laws, including the Consumer Protection Act, 2019.

4. No Proration for Service Non-Use

Subscriptions and one-time plans are billed for the full term at purchase (₹99 for 3 days, ₹899 for a monthly period, or the annual fee for 1 year). We do not provide prorated credits or partial refunds for periods of non-use, except in cases of service unavailability as outlined above.

5. Paid 3-Day Intro & Auto-Debit

  • 5.1 The 3-day plan is a paid intro at ₹99 with UPI Autopay set up for the following monthly charge of ₹899. Cancelling Autopay before the first ₹899 debit avoids that renewal; you still keep Pro for the remainder of the paid 3 days.
  • 5.2 After a successful monthly renewal, the same rule applies: cancel anytime to stop further auto-debits; Pro continues until the end of the current paid month.
  • 5.3 Intro eligibility (the ₹99 first charge) is limited as shown at checkout and may be unavailable if you have already used a trial or intro offer on your account.

6. Policy Changes

We reserve the right to update this policy at any time. Material changes will be communicated via email or in-app notifications. Continued use of the Services after changes indicates your acceptance of the updated terms.

7. Contact Us

For questions regarding cancellations or refunds, please contact our support team via the contact form on our website. We strive to respond within 2 business days.