Section 81 of CPA : Section 81: Recording Settlement And Passing Of Order

Explanation using Example

Imagine a scenario where Mrs. Gupta purchases a refrigerator from a local electronics store. After a few weeks, she notices that the refrigerator is not cooling properly. She files a complaint with the store, but they fail to resolve the issue. Mrs. Gupta then files a consumer dispute with the District Commission. During the dispute resolution process, both parties agree to mediation.

Example 1: The mediation process is successful, and Mrs. Gupta and the store agree that the store will replace the refr...

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