Summary
The Consumer Protection Act, 2019 is a significant improvement over the previous Act, which was in place since 1986. This new Act provides consumers with several additional rights and remedies, including the ability to file complaints electronically, seek compensation for false or misleading advertisements, and initiate class-action suits against errant companies. It also establishes a Central Consumer Protection Authority to investigate and enforce consumer rights and penalties for misleading advertisements. The Act aims to promote fair trade and competition while protecting the interests of consumers. It covers a wide range of goods and services, including e-commerce transactions and telecommunication services.
