Section 79 of CPA : Section 79: Procedure For Mediation

CPA

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Explanation using Example

Imagine that Mr. Sharma purchased a refrigerator from a local electronics store. After two months, the refrigerator stopped cooling effectively. Mr. Sharma filed a complaint with the store, but they refused to repair it under warranty, claiming that the issue was due to Mr. Sharma's misuse. Feeling aggrieved, Mr. Sharma approached the District Consumer Commission seeking redressal for his grievance.

The District Commission, after initial assessment of the case, decided that the matter could be resolved through mediation rather than a full-fledged legal proceeding. Accordingly, the Commission referred...

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