Section 2 of CPA : Section 2: Definitions
CPA
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Explanation using Example
Imagine you recently purchased a new smartphone from an online store. After a week, you notice the battery drains unusually fast and the phone often overheats. Concerned, you contact the customer service of the online store to report the issue. They direct you to the manufacturer's service center, but even after inspection and repair, the problem persists. Feeling frustrated, you decide to file a complaint under the Consumer Protection Act, 2019.
In this scenario:
- The "advertisement" refers to the online banners and promotional emails you received from the store highlighting the smartphone features. ...
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