Section 14 of CPA : Section 14: Procedure Of Central Authority

Explanation using Example

Imagine you have purchased a new smartphone online, but on delivery, you discover that it has a manufacturing defect. You reach out to the seller and the manufacturer for a resolution, but they both refuse to acknowledge the issue. Frustrated, you decide to file a complaint with the Central Consumer Protection Authority (CCPA).

Under Section 14(1) of The Consumer Protection Act, 2019, the CCPA has established procedures for handling such complaints, ensuring they are addressed efficiently. The business of the CCPA is allocated among the Chief Commissioner and other Commissioners to manage different types of consumer complaints, including yours.

The Chief Commissioner, as stated in Section 14(2), oversees the administrative handling of your complaint, with the authority to direct and control the process. If necessary, the Chief Commissioner can delegate the responsibility to a regional Commissioner or another officer to ensure your complaint is resolved in a timely manner.