Section 13 of CPA : Section 13: Appointment Of Officers, Experts, Professionals And Other Employees Of Central Authority

Explanation using Example

Imagine a scenario where the Central Consumer Protection Authority (CCPA), which is responsible for protecting the rights of consumers in India, needs to investigate a large number of complaints regarding a defective batch of electric kettles that are causing electric shocks to consumers.

To handle this situation effectively, under Section 13(1) of the Consumer Protection Act, 2019, the Central Government decides to provide the CCPA with additional officers and employees to manage the influx of complaints and coordinate the investigation.

The newly appointed officers and employees will receive their salaries and benefits as per the guidelines set out under Section 13(2), ensuring that their compensation is fair and regulated.

Furthermore, given the technical nature of the issue with the electric kettles, the CCPA utilizes Section 13(3) to engage electrical engineering experts who have the necessary knowledge to understand the product failure. These experts assist the CCPA in determining the cause of the defects and recommend measures to prevent such incidents in the future.