Section 23 of RPWD Act, 2016 : Section 23: Appointment Of Grievance Redressal Officer

Explanation using Example

Imagine that Sarah, who uses a wheelchair, is employed at a government office. She has been facing difficulties in accessing the office building because there are no ramps or elevators available. Sarah learns that under Section 23 of The Rights of Persons with Disabilities Act, 2016, her workplace is required to have a Grievance Redressal Officer (GRO) appointed to address such issues.

Sarah files a complaint with the GRO, explaining her challenges with the building's accessibility. The GRO registers her complaint and begins an investigation, as mandated by the Act. Within two weeks, the GRO informs Sarah of the corrective measures the establishment plans to implement, such as installing ramps and modifying elevators to accommodate wheelchair users.

If Sarah were not satisfied with the response or if the corrective actions were not implemented, she would have the right to take her complaint to the District-Level Committee on disability for further recourse, as per the provisions of the Act.