MA Section 65 : Amendment of Consumer Protection Act, 2019

Act

Summary

Section 65 of The Mediation Act, 2023, outlines amendments to the Consumer Protection Act, 2019. These changes are detailed in the Tenth Schedule of the act, aiming to enhance consumer rights and protections. This section signifies the integration of mediation processes into consumer protection laws, reflecting a commitment to resolving disputes efficiently.

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Explanation using Example

Example 1: Amendment Impact on Consumer Dispute Resolution

Introduction: Sarah, a consumer in New Delhi, purchased a refrigerator that stopped working within a month. She approached the consumer forum for redressal under the Consumer Protection Act, 2019. However, due to the recent amendment by the Mediation Act, 2023, the process for resolving her dispute has changed.

Application: According to Section 65 of the Mediation Act, 2023, the Consumer Protection Act, 2019, is amended as specified in the Tenth Schedule. This amendment mandates that certain consumer disputes must first be referred to mediation before proceeding to the consumer forum. Sarah's case falls under this category, requiring her to attempt mediation as a first step.

Outcome: The mediation process is initiated, and Sarah, along with the refrigerator company, is required to attend mediation sessions. If the mediation is successful, an agreement is reached, and the dispute is resolved without further legal proceedings. If unsuccessful, Sarah can then proceed to the consumer forum. Non-compliance w...

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