IOR Section 20 : Recommendations to Central Government
Act
Summary
Section 20 of The Insurance Ombudsman Rules, 2017, empowers the Authority, in collaboration with the Council for Insurance Ombudsmen, to propose recommendations to the Central Government. These recommendations aim to enhance the effectiveness and efficiency of the Insurance Ombudsman system. The section underscores the collaborative effort required to ensure continuous improvement in the functioning of the Insurance Ombudsman.
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Explanation using Example
Example 1: Improving Complaint Resolution Efficiency
Introduction: The Insurance Ombudsman in a metropolitan city has been receiving numerous complaints about delays in resolving insurance claims. The Authority, in consultation with the Council for Insurance Ombudsmen, decides to recommend improvements to the Central Government to enhance the efficiency of the complaint resolution process.
Application: According to Section 20 of The Insurance Ombudsman Rules, 2017, the Authority can propose changes to improve the functioning of the Insurance Ombudsman. In this scenario, the Authority suggests implementing a digital platform to streamline the complaint process, reducing paperwork and speeding up communication between parties.
Outcome: If the Central Government accepts the recommendation, the digital platform could significantly reduce resolution times, leading to increased satisfaction among policyholders. Non-compliance with the new sy...
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