IOR Section 11 : Territorial jurisdiction of Insurance Ombudsman
Act
Summary
Section 11 of the Insurance Ombudsman Rules, 2017, outlines the territorial jurisdiction of Insurance Ombudsmen. The Council for Insurance Ombudsmen specifies the jurisdictional boundaries for each Ombudsman, allowing them to hold sittings at various locations within their area to expedite complaint resolutions. In cases of vacancies, the Council may authorize another Ombudsman to temporarily cover the jurisdiction, ensuring continuity in public interest.
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Explanation using Example
Example 1: Territorial Jurisdiction and Ombudsman Sittings
Introduction: Mr. Sharma, a resident of Mumbai, has a dispute with his insurance company regarding a claim settlement. He wishes to file a complaint with the Insurance Ombudsman.
Application: According to Section 11, Sub-rule (1) and (2) of The Insurance Ombudsman Rules, 2017, the territorial jurisdiction of the Insurance Ombudsman is specified by the Council for Insurance Ombudsmen. Mr. Sharma needs to file his complaint with the Ombudsman who has jurisdiction over Mumbai.
Furthermore, as per Sub-rule (3), the Ombudsman can hold sittings at various places within his jurisdiction to expedite the disposal of complaints. If Mr. Sharma is unable to travel to the Ombudsman's main office, he can attend a sitting closer to his location if one is scheduled.
Outcome: Mr. Sharma files his complaint with the appro...
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